Our Guarantee
Our Promise to You
If it’s not unforgettable,
it’s on us.
At Cruz Bay Watersports, every detail of your day on the water is thoughtfully designed to deliver an exceptional experience from start to finish. When you book with us, you’re not just reserving a tour—you’re securing a seamless, elevated adventure in the US Virgin Islands.
Why We Can Make This Promise
The Cruz Bay Standard
A guarantee is only as good as the operation behind it. Here’s what backs ours.
Book With Confidence
Your time in the islands is valuable, and we respect that. Our team is committed to clear communication, transparent policies, and a smooth booking process so you can plan your experience with total peace of mind.
No Surprises
What you see is what you get. Our pricing is straightforward, with no hidden fees or unexpected add-ons. From customs fees on BVI trips to onboard amenities, everything is clearly outlined ahead of time so you can focus on enjoying the journey.
Safety Comes First
Your safety is our top priority. Our experienced captains and crew are highly trained, and every vessel in our fleet is professionally maintained and inspected to meet rigorous standards. In the rare case that conditions are unsafe, we’ll reschedule your trip or provide a refund—no questions asked.
Flexible and Fair
We understand that plans can change. Our cancellation policy is designed to be fair and flexible, giving you the ability to adjust your reservation when needed while ensuring availability for all guests.
Exceptional Experiences
From snorkeling alongside sea turtles to sailing into a Caribbean sunset, we stand behind the quality of every experience we offer. On select tours, like our turtle snorkel excursions, if we don’t deliver what’s promised, we’ll make it right.
A Team You Can Trust
With over 30 years of experience in the US Virgin Islands, our reputation is built on delivering unforgettable moments with genuine hospitality and local expertise. From your first inquiry to your final step off the boat, our team is dedicated to exceeding expectations.
*Please note that minor variations may occur due to factors beyond our control, such as weather conditions, updates to food and beverage offerings, or operational considerations. These adjustments are made with your safety and comfort in mind.